Online User Terms

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These User Terms and Conditions (User Terms)  together with any other documents referred to in them  (including the i love it Privacy Policy, and/or any policy other document referred to in them, all of which are incorporated by reference) set out the terms and conditions on which you may make use of the i love it app and website  (together the App) and related service (the Service), whether as a guest or registered user.

We may update these User Terms (and the documents referred to in them) and any aspect of the App and/or Service from time to time and will notify such changes to you by uploading details of them on the App. You should review the User Terms periodically for changes. By using the App you agree to be bound by these User Terms. If you don’t agree to these User Terms then please don’t use the App.

You must be over 18 years of age to download and use the App. By downloading and/or using the App, you confirm that you are over 18 years of age. If you are not 18 or over, you should not use the App.

When we use a word or phrase with a capital letter, we describe them as defined terms, and their meanings are either provided within these User Terms, or in the Appendix at the end of the User Terms.

1. About us

1. Company details. ILI Global Limited (company number 14828893) (i love it, we and us) is a company registered in England and Wales and our registered office is at 3rd Floor 12 Gough Square, London EC4A 3DW. Our VAT number is GB448406384. We operate and the App.
2. Contacting us.  To contact us, (including if you have any questions about these User Terms or your rights under them), please email our customer services team at help@illoveit.com.

2. Description of the service

1. We operate the App as an online marketplace, and you can buy products from independent brands (Brands) through the App, via content relating to those products which has been created, recommended and provided by our Creators.
2. When you purchase a product, we act as a commercial agent of the Brand, and we facilitate the negotiation and/or conclusion of the sale of Products on the App. The contract of sale is between you and the relevant Brand, and not between you and us. The contract is made up of these User Terms, the email confirmation of your order and any specific details and/or terms and conditions relating to a product on the relevant product page. You agree to be bound by all such provisions.
3. You should carefully review these User Terms, the email confirmation of your order and the applicable details and/or terms and conditions at the point of purchase in relation to your order. If there is any conflict or inconsistency between these User Terms and the email confirmation of your order or the applicable details on the product page, these User Terms shall prevail to the extent of the conflict or inconsistency.

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3. Accessing our service

1. We permit you access to the App on a temporary basis, and we reserve the right to withdraw or amend the services we provide through the App. We will not be liable if for any reason the App, or any part of it, is unavailable at any time or for any period. From time to time, we may restrict access to the App or any part of it without notice, including (without limitation) if you breach clauses 13 (Uploading Material to the App), or 14 (Viruses, Hacking and other Offences).
2. We will provide the App with reasonable skill and care, and use reasonable efforts to restore any faults in the Service as soon as reasonably possible. The transmission of information via the internet is not completely secure, and there is always a risk that communications by electronic means may not reach their intended destination, or may do so later than intended, for reasons outside of our control, and it is not technically possible to provide the Service entirely free of fault at all times.
3. Any personal data and other information provided by you is processed by us in accordance with our Privacy Policy. By providing any such personal data or other information you agree to the terms of our Privacy Policy.
4. If you choose, or you are provided with, a user ID, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We may disable any user ID or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these User Terms.
5. From time to time, i love it may, in its sole discretion, invite you to use, on a trial basis, pre-release or beta features that are in development and not yet available to the public (“Beta Services”). Beta Services may be subject to additional terms and conditions, which ili will provide to you before you use the Beta Services. Such Beta Services and all associated conversations and materials relating thereto will be considered Confidential Information of i love it and subject to the confidentiality provisions in these Terms. i love it makes no representations or warranties that the Beta Services will function. i love it may discontinue the Beta Services, as with any of the Services, at any time in its sole discretion. i love it will have no liability for any harm or damage arising out of or in connection with a Beta Service or any of the Services. The Beta Services may not work in the same way as a final version. i love it may change or not release a final or commercial version of a Beta Service at our sole discretion.

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4. Use of the app

1. You may use the App only for your personal use on an iOS or Android product that you own or control. You may not: (a) modify, copy, publish, license, sell or otherwise commercialise the App or any information or software associated with it; (b) rent, lease or otherwise transfer rights to the App; or (c) use the App in any way that could impair our App or Service in any way or interfere with any party’s use or enjoyment of our App or Service.
2. Neither we nor any of our licensors or service providers has any obligation to provide any maintenance and support services with respect to the App or any other part of the Service.
3. In order to enjoy the best experience using the App, you should use the most recent version of the App, as may be made available to you from time to time by i love it.
4. In using the App through an iOS or Android product, you confirm that you have agreed to the applicable terms and conditions (including those of third parties) relating to such use.
5. If you breach any of these User Terms, your right to use the App and/or Service will cease immediately and you must, at our option, return and/or destroy any copies of the content you have made.

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5. Intellectual property rights

1. We own, or are the licensee to, all right, title and interest in and to the App, including all rights under patent, copyright, trade secret or trademark law, and any and all other proprietary rights, including all applications, renewals, extensions and restorations thereof. You shall not modify, adapt, translate, prepare derivative works from, decompile, reverse-engineer, disassemble or otherwise attempt to derive source code from the App or any part of it.
2. Other than in respect of your Content if you are using the App as a Creator (in which case the Creator Terms will apply to you and your Content), you must not extract or otherwise use any content on the App for commercial purposes without obtaining a licence to do so from us or our licensors.
3. If you provide us with feedback or ideas, then we may use or discard any such feedback or ideas at our discretion and without liability. All comments, feedback, suggestions, ideas, and other submissions ("Ideas:) disclosed, submitted, or offered to i love it in connection with the use of the Services shall be the exclusive property of i love it, including, without limitation, any feedback on Beta Service offerings. Such Ideas will not constitute confidential information and i love it shall have no obligations to you, contractual or otherwise. You agree that i love it may use, sell, exploit and disclose the Ideas in any manner, for any purpose whatsoever, commercial or otherwise, without restriction, without attribution and without compensation to you. This includes that any user reviews about i love it may, at our sole discretion, be used for marketing purposes.

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6. Placing an order and it's acceptance

Please refer to our Returns & Refunds Policy to understand your rights in relation to cancellation of any order, returns and refunds, and the process to follow if you wish to cancel an order and/or make a return.

1. Placing your order. Please follow the onscreen prompts to place an order. Each order is an offer by you to buy the product(s) specified in the relevant order (Products) subject to these Terms.
2. Checking your order details. Please check the order carefully before confirming it. You are responsible for ensuring that your order and any information provided by you is complete and accurate.
3. No order shall be deemed to be accepted by the Brand until we (acting as the commercial agent of the Brand) issue an email confirmation of your order. The contract between you and a Brand will relate only to those Product(s) notified in the email confirmation of your order.
4. If we cannot accept your order. If the Brand is unable to supply you with the Product(s) for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Product(s), we will refund you the full amount including any delivery costs charged as soon as possible.

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7. Returns and refunds

Please refer to our Returns & Refunds Policy to understand your rights in relation to cancellation of any order, returns and refunds, and the process to follow if you wish to cancel an order and/or make a return.

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8. Delivery

Please refer to the brand terms for purchase at point of sale for information on delivery of your orders to you.

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9. Price of goods and delivery charges

1. Prices for the Product(s) may change from time to time, but changes will not affect any order you have already placed.
2. The price of Product(s) includes VAT (where applicable) at the applicable current rate chargeable in the UK, but does not include any applicable delivery charges. These will be notified to you during the check-out process, before you confirm your order.
3. We sell a large number of Products through our App. It is always possible that, despite our reasonable efforts, some of the Products on our App may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Products at the correct price or cancelling your order. We will not process your order until we’ve heard from you. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If we mistakenly accept and process your order where a pricing error is obvious and unmistakable, we may cancel supply of the Products and refund you any payment you’ve made.

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10. Making payments on the app

1. You can pay for Products using any of the payment methods that are made available to you on the App from time to time. When you make a purchase through the App, we act as the commercial agent of the Brand.
2. You acknowledge that these User Terms, and/or any transaction made by you via i love it, do not create or imply any partnership, joint venture or trust relationship between us, you and/or the Brand.
3. The payment methods made available on the App from time to time are provided by third parties who may have their own terms and conditions which apply to you and some banks may charge you an additional fee for certain transactions.

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11. Exclusion of warranties

1. To the fullest extent permitted by applicable laws, we disclaim responsibility for any harm resulting from your use of any part of the App.
2. All Products are supplied to you directly by our Brands. We do not at any time hold our own stock of any Products offered for sale by Brands through the App, and it is the responsibility of our Brands to ensure that any Product they make available through the App complies with all applicable laws and regulations. We can’t give any undertaking that any Product you purchase from a Brand through the App will be of satisfactory quality, and this and any other such warranties (whether express or implied) are disclaimed by us absolutely to the fullest extent permitted by law. This disclaimer doesn’t affect your statutory rights against the Brand.
3. The images of the Products on our site are for illustrative purposes only, and we can’t guarantee that the images - including the colours - reflect the exact appearance of the Products.
4. Subject to any user reporting mechanisms we may have in place from time to time, we do not review or control, and are not responsible in any way for, information provided by Brands or Creators. i love it makes no warranties, or guarantees, express or implied, about any statement made by any Creator, and assumes no liability in respect of any such statement. i love it does not guarantee the accuracy, integrity, appropriateness, or quality of any Creator content, and excludes all liability and responsibility for any content published, promoted, or linked to by any Creator.
5. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

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12. Uploading material to the app

1. Any material you may upload to the App must not: (i) be defamatory of any person; (ii) contain material which is obscene, discriminatory, offensive, hateful, threatening or inflammatory; (iii) infringe any copyright, database right or trademark of any other person; (iv) be likely to deceive any person; (v) promote any illegal activity; or (vi) be used to impersonate any person, or (vii) to misrepresent your identity or affiliation with any person.
2. Any material you may upload to the App will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose a user’s identity to any third party who is claiming that any material posted or uploaded by such user constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by users. We have the right to remove any material or posting you may make on the App with immediate effect, which we consider (in our discretion) to be in breach of clause 12.a, or otherwise unsuitable or inappropriate.
3. If we restrict access to any content you generate or upload to or share on our service in a way that breaches these terms of service, you have a right to bring a claim against us for breach of contract
4. If we suspend or ban you from using our service in a way that breaches these terms of service, you have a right to bring a claim against us for breach of contract.

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13. Viruses, hacking and other offences

1. You must not misuse our App or any part of it by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our App, the server on which our App is stored or any server, computer or database connected to our App. You must not attack our App via a denial-of-service attack or a distributed denial-of-service attack.
2. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990 and your right to use the App would also cease immediately.

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14. Refusal of transaction

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.

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15. General

1. We may transfer our rights and obligations under these User Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
2. Waiver: If we do not insist that you perform any of your obligations under these User Terms, or if we do not exercise our rights or remedies against you, or if we delay in doing so, that will not mean that we have waived our rights or remedies against you or that you do not have to comply with those obligations.
3. Severance. Each paragraph of these User Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
4. Governing law and jurisdiction. These User Terms, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

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‍APPENDIX: DEFINITIONS

For the purposes of these User Terms, the following terms shall have the following meanings:

1. App means the social commerce platform we provide at iloveit.com to facilitate the recommendation and sale of your Products.‍
2. Charges means the charges which may be payable by you to ili (following notification by us in writing).‍
3. Commission Fee means the commission payable to you by ili in respect of Creator Sale. The percentage value of the Commission Fee payable to you shall be as agreed between you and ili in writing.‍
4. Confidential Information means any information that would be regarded as confidential by a reasonable business person including (without limitation) relating to the business, affairs, customers, clients, suppliers, plans, operations, processes, product information, know-how, designs, trade secrets or software of either party.‍
5. Content means any video content and photographs you create, and which, together with any other information, data or other material you provide to us to make available on the Service for the purposes of recommendation of Product(s).‍
6. Content Guidelines means any guidelines notified to you by us from time to time in relation to the presentation, content and formatting of your Content.‍
7. Intellectual Property Rights means all the intellectual property rights conferred by the law of any country or jurisdiction in the world (including by statute) as amended or re-enacted (by common law, civil law, equity or otherwise) in relation to any invention, discovery, literary work, dramatic work, musical work, artistic work, copyright, database, trade mark, service mark, design (whether two dimensional or three dimensional), patents, semiconductor topography, confidential information, know-how, trade secret, and in each case whether or not it has been reduced to a material form, and howsoever it may be recorded, stored or embodied (including in an electronic or transient medium), including all applications for such rights as well as all extensions and renewals of such rights.‍
8. Products means any goods made available for sale by a Brand on the App.‍
9. Returns Period means the period of time following sale of a product during which a customer is entitled to cancel and return an order to a Brand, in accordance with our Returns & Refund Policy.
10. Service means the App and any other services we provide, including without limitation the services and functionality provided to you through the App.